Support

All the right people in the all the right places

HVE has built its team around servicing our clients' needs. Our dedicated referral support team consists of Intake, File Review, Quality Assurance, Administration & Billing specialists. That means 24 hour turnaround to book your referral, complimentary file review, claimant appointment confirmations, and timely delivery of a high quality report.

As part of our ISO mandate we are continually refining our internal processes to improve service delivery to our customers. It’s ingrained in all we do.

Our company’s inherent culture and policies towards our employees and cross-training programs have supported a workplace with little to no turnover. The pride our employees take in our company’s achievements is recognized as an important part of our success.

Customizable Reporting

HVE will work with you to create customized reporting templates, selected from the hundreds of database fields available.

Technology

Our Management Information System (MIS) means 24/7/365 Online Access, online document management and organized paperless files, accessible by customers, assessors and staff whenever they require, from wherever they are, while maintaining strict military grade data encryption.

Security

Secured servers, multiple backups daily, and office security protocols including employee criminal background checks have been put into place to ensure the safety of your data and your claimants. Our Management Information System (MIS) provides secure submission/upload of files and reports, monitors suspicious activity, and provides intrusion alerts 24/7/365.